NETSCOUT Sysems, a leading provider of service assurance, security, and business analytics, announced today that it has received the NorthFace ScoreBoard AwardSM (NFSB) from Customer Relationship Management Institute LLC (CRMI) in recognition of achieving excellence in customer service and support for NETSCOUT nGeniusONE® Service Assurance solutions in 2017.
Since 2000, the award has been presented annually to companies who as rated solely by their own customers, exceeded their expectations in customer service. Each year thousands of companies both domestic and international are invited to apply for the NFSB Award in such categories as technical support, field service, customer service, professional services, account management and other customer facing groups.
The NFSB award audit criteria includes providing CSAT survey results for the calendar year, achieving CSAT rating of 4.0 out of 5.0 or equivalent rating system such as NPS, successfully passing an audit of CSAT survey results and providing written verification of CSAT survey results by the company’s executive management. The majority of NFSB award companies are repeat recipients, which shows that investing in implementing a CX Strategy is a reliable, proven way to achieve business success.
“The NorthFace ScoreBoard Award is widely recognized as the most prestigious award for customer service excellence due to its unique customer only vote criteria. The award also recognizes organizations that not only offer exemplary service but, those who have chosen to make their CX Strategy a key component of their company’s DNA”, said John Alexander Maraganis, President & CEO of CRMI.
“We are pleased and thankful to our customers for bestowing this honor on the global services team for the 8th time. This independent survey validates the commitment of the entire NETSCOUT organization to deliver state-of-the-art products that are supported with quality, relevant services which exceed our customers’ expectations”, said Tracy Steele, Vice President, Global Services Operation. “Our highly responsive Global Services organization is relentless in working with our customers to gain visibility and realize the full value of their NETSCOUT solutions.”