What put the lab on the map, Deibert says, was its 2009 report “Tracking GhostNet,” which uncovered a digital espionage network in China that had breached offices of foreign embassies and diplomats in more than 100 countries, including the office of the Dalai Lama. The report and its follow-up in 2010 were among the first to publicly expose cybersurveillance in real time. In the years since, the lab has published over 180 such analyses, garnering praise from human rights advocates ranging from Margaret Atwood to Edward Snowden.
The lab has rigorously investigated authoritarian regimes around the world (Deibert says both Russia and China have his name on a “list” barring his entry). The group was the first to uncover the use of commercial spyware to surveil people close to the Saudi dissident and Washington Post journalist Jamal Khashoggi prior to his assassination, and its research has directly informed G7 and UN resolutions on digital repression and led to sanctions on spyware vendors. Even so, in 2025 US Immigration and Customs Enforcement reactivated a $2 million contract with the spyware vendor Paragon. The contract, which the Biden administration had previously placed under a stop-work order, resembles steps taken by governments in Europe and Israel that have also deployed domestic spyware to address security concerns.
“It saves lives, quite literally,” Cindy Cohn, executive director of the Electronic Frontier Foundation, says of the lab’s work. “The Citizen Lab [researchers] were the first to really focus on technical attacks on human rights activists and democracy activists all around the world. And they’re still the best at it.”
When recruiting new Citizen Lab employees (or “Labbers,” as they refer to one another), Deibert forgoes stuffy, pencil-pushing academics in favor of brilliant, colorful personalities, many of whom personally experienced repression from some of the same regimes the lab now investigates.
Noura Aljizawi, a researcher on digital repression who survived torture at the hands of the al-Assad regime in Syria, researches the distinct threat that digital technologies pose to women and queer people, particularly when deployed against exiled nationals. She helped create Security Planner, a tool that gives personalized, expert-reviewed guidance to people looking to improve their digital hygiene, for which the University of Toronto awarded her an Excellence Through Innovation Award.